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Support policy

AFAIR Support and Discontinuation Policy

Effective date: 14 November 2026

Support

Support requests may be sent to [email protected]. We aim to provide reasonable assistance for the current App Store version of AFAIR, but we do not promise a particular response time or a fixed support period.

Support may include help with documented app features, backup and restore procedures, purchase restoration, and reproducible defects. Support does not include recovery of locally deleted data, recovery of unexported data from a lost or erased device, legal or medical advice, or support for modified devices and unsupported operating systems.

Compatibility

We may update AFAIR for new operating-system versions when reasonably practicable. Compatibility with every future Apple device or operating-system version is not guaranteed. Older versions may stop working correctly as Apple platforms change.

Planned discontinuation

If we decide to discontinue AFAIR and can reasonably provide advance notice, we will aim to:

  1. Publish an end-of-support notice on the AFAIR support page.
  2. Stop offering new AFAIR Pro purchases before the end-of-support date when practicable.
  3. Release a final stable update when feasible.
  4. Keep Backup & Transfer and Life Book PDF export available in the final supported version where technically possible.
  5. Remind users to export an AFAIR JSON backup, retain original photographs, and export important Life Book PDFs.
  6. Keep support, privacy, and terms pages available for a reasonable transition period.
  7. Consider transferring the App to another qualified developer when appropriate.

Advance notice may not be possible when discontinuation results from an emergency, loss of legal distribution rights, Apple action, account or platform restrictions, security requirements, force majeure, or circumstances outside our reasonable control.

Effect of discontinuation

Existing installations may continue to operate, but future compatibility, App Store availability, redownload availability, purchase restoration, and ongoing support cannot be guaranteed. Removing the App may delete its local content. Users should export their data before uninstalling AFAIR or changing devices.

Purchases and refunds

AFAIR Pro Lifetime is a one-time entitlement to Pro features in the supported AFAIR app. Discontinuation does not intentionally revoke an existing valid entitlement. Purchases and refund decisions are processed through Apple and remain subject to Apple's policies and applicable law.

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